Privacy Policy & Data Protection

1. Information We Collect

We gather information necessary to process your transactions, deliver orders safely, and provide prompt customer assistance. This includes:

• Contact & Order Details: Your full name, billing address, postal delivery address, email address, phone number, and transaction history.
• Account & Social Login Data: Account usernames, saved wishlist pieces, avatar customizations, and verified identity profiles received when signing in via Google or Facebook. We never receive or store your social network passwords.
• Technical & Usage Records: IP addresses, device specifications, browser environment, operating systems, and page interaction logs collected automatically to maintain store security, combat fraudulent orders, and improve site responsiveness.

2. How We Use Your Information

Your data is utilized strictly for lawful e-commerce and operational purposes:

• Order Fulfillment: Picking, packing, and dispatching building sets, MOC elements, and replacement bricks.
• Customer Support & Warranty: Answering product inquiries, managing tracking lookups, and fulfilling our 1-Year missing pieces guarantee.
• Transaction Verification & Fraud Prevention: Screening orders against suspicious activity to safeguard customers and merchant integrity.
• Operational Updates: Issuing essential order confirmations, shipping dispatch notifications, and tracking checkpoints.
• Statutory Compliance: Fulfilling accounting, taxation, and international customs documentation requirements.

We do not sell, rent, monetize, or trade your personal data to any external marketing companies or data brokers.

3. Secure Payment Processing

Online payments are handled exclusively through certified, encrypted third-party financial institutions and payment processors (including PayPal, Stripe, and major card networks).

4. Fulfillment Partners & Data Sharing

To transport your parcel across international logistics routes, strictly necessary shipping information is communicated with verified operational partners:

• Logistics & Couriers: Postal services, regional carriers (e.g. USPS, DHL, national posts), and parcel handling hubs for parcel transportation.
• Fulfillment Warehouses: Our international facilities (China, European, and U.S. hubs) to pick, inspect, and label your packages.
• Customs & Clearance Authorities: Border clearance authorities as required by international transport and customs import regulations.

Data transmitted to logistics partners is limited solely to the recipient name, physical address, contact telephone, and package contents necessary for delivery completion.

5. Cookies & Session Technologies

Our website utilizes standard cookies and local storage tokens to deliver core store features:

• Essential Shopping Cart Cookies: Preserve items in your shopping bag and maintain session state while browsing.
• User Preference Cookies: Remember selected currency, localized delivery destination, and language settings.
• Platform Security Tokens: Protect against cross-site request forgery (CSRF) and secure user authentication.

You can manage, restrict, or wipe cookies via your browser settings at any time. Please note that disabling essential cookies may impact your ability to place orders.

6. Newsletter & Promotional Communications

If you opt in to our newsletter, we may send you occasional updates regarding new set arrivals, exclusive discount codes, or building tutorials. You can cancel your subscription anytime by clicking the "Unsubscribe" link included in every newsletter or by updating your account settings.

Non-promotional transactional communications (such as invoices, dispatch confirmations, and tracking links) will continue to be sent for any active orders.

7. Data Retention Guidelines

We retain your personal data only for as long as needed to fulfill the purposes set out in this policy, including:

• Maintaining order history and supporting our 1-Year After-Sales & Missing Parts Guarantee.
• Complying with statutory corporate accounting, tax auditing, and legal recordkeeping periods.
• Resolving disputes and defending our legal agreements.

8. Cross-Border International Data Transfers

Because BuildPieces operates an international fulfillment network across the United States, Europe, and Asia, your data may be processed in jurisdictions outside your home country. We implement appropriate technical safeguards and data transfer mechanisms to ensure your personal information remains strictly protected regardless of location.

9. Your Data Protection Rights (GDPR & CCPA)

Under international privacy regulations (including the EU/UK General Data Protection Regulation and California Consumer Privacy Act), you hold fundamental rights regarding your personal records:

10. Children's Privacy

Our storefront and checkout services are designed for adult hobbyists and collectors aged 13 and older (or the applicable age of majority in your jurisdiction). We do not knowingly solicit or collect personal information from children under 13. If you believe a minor has submitted personal data to our website, please contact us immediately so we can promptly delete such records.

11. Contact Us

We may periodically update this policy to reflect platform updates, carrier changes, or statutory regulations. Any revisions will be published on this page with an updated effective date.