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Missing Pieces Guarantee
100% Free PartsFound a missing brick or broken part in your set? We ship free replacement parts directly to your door at zero charge.
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Go to Order Tracking →Frequently Asked Questions
What if my set has missing or broken bricks?
All Buildpieces sets are backed by our 100% Free Missing Parts Guarantee. If you find any missing or damaged piece, simply submit a request using this form with your Order Number and photos of your instruction manual step. Our warehouse will pick and ship the exact replacement pieces to you completely free of charge.
How long does shipping usually take?
US & EU Warehouse items arrive in 2–7 business days. Global direct shipments from China typically take 8–14 business days with end-to-end tracking.
Are building manual booklets included?
Yes, standard retail sets include full-color printed instruction booklets. Custom MOC designs include high-definition PDF step-by-step manuals sent to your email.
Can I change my delivery address after ordering?
If your order has not yet been handed over to the courier, we can update your address. Please submit an inquiry immediately with your order number.
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